Our customer care begins by providing photography and descriptions that let you fully appreciate a frame before ordering. However, if upon receipt you are not satisfied with your delivery, simply return it within 30 days of purchase in its original condition for an exchange or refund. Shipping costs are NOT refundable.

‘Damaged’

We try our best to ensure every frame is sent in excellent condition. We inspect MOST frames prior to shipment. If you should receive merchandise that is damaged, please contact us immediately before returning the item.

We do NOT refund postal charges. However, if you are making an exchange due to damage, or incorrect product we do not charge for the second shipment to you.

‘Returns’

Returns must be carefully repacked and be in new and saleable condition. If your item arrived damaged, please take care to pack so further damage does not result.

Please include a copy of the invoice PLUS a description of the frames defects and/or the reason for returning the item. Indicate whether you want to exchange the item or a refund.

Ship the item to the following address:

Design Optical Ltd
71 Lydden Grove
London SW18 4LY
United Kingdom